Academic Journal

When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation

18 pages 2019 Journal of Service Research E Glikson Laura Rees J Wirtz S Kopleman A Rafaeli

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Journal Details

Journal of Service Research, 2019 Vol. 22 Issue 3 Pages 223-240

Keywords

Management

Journal Article, Academic Journal